Clear Web Browser Data (History, Cookies, and Cache)

NOTE:  The steps below show you how to clear ALL of the browsing data from your web browsers, including the browsing history, cookies, and cached images and files. 

Usually, when troubleshooting a web browser problem (e.g., a page does not load correctly), you only need to clear the cookies and cached images and files.


GoogleChromeIcon.png

Google Chrome

  1. Open Chrome.
  2. Select the 3 vertical dots, on the top right corner (for "Customize and control Google Chrome").
  3. Select More Tools.
  4. Select Clear browsing data.
    1. Alternatively, press Ctrl + Shift + Delete on your keyboard.
  5. In the popup that appears (for "Clear browsing data"), select the Time range.  Select the checkboxes for Browsing history, Cookies and other site data, and Cached Images and files.
  6. Select Clear browsing data.  Then the pop up window will close.

  7. Close all Chrome windows, and restart Chrome.

GoogleChromeClearBrowsingDataScreenshot.png 


MozillaFirefoxIcon.png

Mozilla Firefox

  1. Open Firefox.
  2. Select the 3 vertical lines on the top right corner (for "Open Application Menu").
  3. Select History, then Clear recent history.
    1. Alternatively, press Ctrl + Shift + Delete on your keyboard.
  4. In the popup that appears (for "Clear All History"), select the Time range to clear.  Under "History", select the checkboxes for Browsing & download history, Cookies, Cache, Form & search history.  Under "Data", select Site settings and Offline website data. 
  5. Select OK. Then the pop up window will close.

  6. Close all Firefox windows, then restart Firefox.

MozillaFirefoxClearBrowsingDataScreenshot.png


SafariForMacIcon.png

Safari for Mac

  1. Open Safari.
  2. In the menu bar on the top of the screen, select History.  
  3. At the bottom of the menu that appears, select Clear History...
  4. In the pop up window that appears (for "Clearing history will remove related cookies and other website data."), select an option to Clear.  Your choices are the last hour, today, today and yesterday, or all history. 
  5. Select Clear History.  Then the pop up window will close.
  6. Close all Safari windows, then restart Safari.
SafariForMacClearHistoryScreenshot.png



MicrosoftEdgeIcon.jpg

Microsoft Edge

  1. Open Microsoft Edge.
  2. In the top right corner, select the 3 horizontal dots (for "Settings and more"). 
  3. Select Settings.
  4. In the new window that appears (for "Settings"), select Privacy, search and services.
  5. Under Clear browsing data, select Choose what to clear.
    1. Alternatively, press Ctrl + Shift + Delete on your keyboard.
  6. In the pop up window that appears (for "Delete Browsing History"), select Preserve Favorites website data, Temporary Internet Files and website files, Cookies and website data, and History.
  7. Select Delete.  Then the pop up window will close.
  8. Close all Edge windows, then restart Microsoft Edge.
MicrosoftEdgeDeleteBrowsingHistoryScreenshot.png



MicrosoftInternetExplorerIcon.jpg

Microsoft Internet Explorer

  1. Open Internet Explorer.
  2. In the top right corner, select the gear icon (for Tools).
  3. Select Safety, then Delete browsing history...
    1. Alternatively, press Ctrl + Shift + Delete on your keyboard.
  4. In the pop up window that appears (for "Delete Browsing History"), select Preserve Favorites website data, Temporary Internet Files and website files, Cookies and website data, and History.
  5. Select Delete.  Then the pop up window will close.
  6. Close all Edge windows, then restart Microsoft Edge.
MicrosoftInternetExplorerDeleteBrowsingHistoryScreenshot.png