ITS Adobe Sign FAQs

(1) What is Adobe Sign?

From the Adobe Sign FAQ at https://helpx.adobe.com/sign/faq.html:

"Adobe Sign is a cloud-based enterprise-class e-signature service that lets you replace paper and ink signature processes with fully automated electronic signature workflows."

For more information on how to use Adobe Sign for e-signatures, please reference the Adobe Sign Usage Guide:
https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/Adobe-Sign-Usage-Guide.pdf

(2) What is an electronic signature (e-signature)? Is it the same as a digital signature?

From the Adobe Sign FAQ at https://helpx.adobe.com/sign/faq.html:

"An electronic signature, or e-signature, is a legal way to get consent or approval on electronic documents or forms. Electronic signatures are legally binding and can be used to replace handwritten signatures.

"Digital signatures are a subset of e-signatures, where signers authenticate their identity using a certificate-based digital ID, which is typically issued by a trusted third party certificate authority (such as Adobe sign) Adobe Sign manages the entire process securely, tracking every step in the signing process and capturing that information in an audit trail. Both the audit trail and the signed document are certified to provide a tamper-evident seal, and the audit trail can be used to produce evidence of each party's signature.

"Digital signatures add one more level of proof. With digital signatures, each signature is encrypted and bound to the document. Both the signer’s identity and the integrity of the signed document can be validated through a trusted third-party certificate authority. Adobe Sign supports both methods of signing in a single, scalable signature solution. Read the white paper on electronic and digital signatures."

For more information on how to use Adobe Sign for e-signatures, please reference the Adobe Sign Usage Guide:
https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/Adobe-Sign-Usage-Guide.pdf

(3) How do I use Adobe Sign to e-sign a document?

If someone has used Adobe Sign to send you an agreement for signing, you receive an email notification with a link to e-sign.

You can also use the "Fill & Sign" feature in Adobe Acrobat DC to apply an electronic signature to a document, or go to Sign > Manage All Agreements to see which agreements have been shared with you for signing.

For more information on how to use Adobe Sign for e-signatures, please reference the Adobe Sign Usage Guide:
https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/Adobe-Sign-Usage-Guide.pdf

(4) Can I use an image as my signature?

If you want to use an image as your signature, the recommendation is to sign your name in black ink on a clean, blank sheet of white paper; sign your name in the middle of the paper so you don't photogrpah or sign the edges; then, photograph or scan your signature, making sure that the page is lit and that no shadows fall across the signature. You can then transfer the photo or scan it into your computer and upload it to Adobe Acrobat DC.

For more information on how to use Adobe Sign for e-signatures, please reference the Adobe Sign Usage Guide:
https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/Adobe-Sign-Usage-Guide.pdf

(5) How do I prepare a document for e-signatures?

The typical workflow for preparing a document for e-signatures in Adobe Sign is to first upload the document to Adobe Sign; then, add the recepient (signer) email addresses; specify where in the form to fill fields and sign the document; send the document; and then track it's progress.

To upload the document and prepare it for an e-signature, you can either use the Adobe Sign feature in Adobe Acrobat DC, or the Adobe Acrobat website at https://na1.documents.adobe.com/public/login.

For more information on how to use Adobe Sign for e-signatures, please reference the Adobe Sign Usage Guide:
https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/Adobe-Sign-Usage-Guide.pdf

(6) Can you request more than one signature on a document? How do you send to multiple people?

Yes, it is possible to send a document to multiple recepients requesting a signature.

With the Mega Sign feature you can send a document requesting signatures, for up to 300 maximum recepients, and a minimum of 2.

For more information on how to use Adobe Sign for e-signatures, please reference the Adobe Sign Usage Guide:
https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/Adobe-Sign-Usage-Guide.pdf

(7) What file types are supported for Adobe Sign?

PDF is the primary file format used with Adobe Sign. Besides PDF, you can send Microsoft Office files, various image files, HTML files, and text files for signing.

The full list of supported file types are: DOC, DOCX, RTF, XLS, XLSX, PPT, PPTX, TXT, CSV, HTML, HTM, TIFF, TIF, BMP, GIF, JPG, JPEG, and PNG.

For more information on how to use Adobe Sign for e-signatures, please reference the Adobe Sign Usage Guide:
https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/Adobe-Sign-Usage-Guide.pdf

(8) Can I modify a document after it has been e-signed?

No. If you have already sent a document and need to make changes (e.g., forgot to add all forms fields to the document, or need to change a field), you can only make changes to the document in Adobe Sign if no one has signed it yet.

If the document was sent but has not yet been signed, approved, or rejected, it is still possible to edit and send again.

The recepient of a modified agreement is notified that the agreement has changed immediately after clicking the "Review and sign" button on the email they receive. The recepient must click "OK" before they can sign, approve, or delegate the agreement to acknowledge that it has changed.

For more information on how to use Adobe Sign for e-signatures, please reference the Adobe Sign Usage Guide:
https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/Adobe-Sign-Usage-Guide.pdf

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