Account Lockout Troubleshooting

 

After updating your password, you may get locked out if there are devices, apps and websites that are using the old password.

If you are currently locked out, please contact the ITS Help Desk so we can assist you, or wait 15 minutes and try again.


Update your devices, apps, and web browsers after a password change

Use this checklist to update passwords associated with your Single Sign-on (SSO) login after a password change.

This includes:

  • Email
  • RSCCD.org Wi-Fi
  • Terminal Session
  • Canvas
  • Self-Service
  • Office365
  • Adobe
  • Employee Intranet
This does not include:


Devices

NOTE:  If you have multiple devices at Home, Work, for Travel, etc., please check all of them.


Windows PC

See Accessing Credential Manager

  1. To open Credential Manager, type credential manager in the search box on the taskbar and select Credential Manager Control panel. 
  2. Select Web Credentials or Windows Credentials to access the credentials you want to manage.
    1. Select Edit to update the credentials.
    2. Select Remove to remove the credentials.

See Credential Manager Control panel. 



Macbook

Internet Accounts

See Change Internet Account Settings on Mac.

  1. Choose Apple menu
  2. Select System Settings.
  3. Scroll down the side bar and select Internet Accounts
  4. Select any Exchange, Mail, or Calendar accounts tied to your email address or Single Sign-on username.
  5. Select the - button or Delete Account to remove the account.

See Internet Accounts in Macbook System Settings.

Passwords

See How to find saved passwords and passkeys on your Mac

  1. Choose Apple menu  > System Settings.
  2. Click Passwords.
  3. Sign in with Touch ID, or enter your user account password.
  4. Select an app or website, then click the Show Details button.
    1. To delete a password, click Delete Password
    2. To update a password, change it and then click Save.

On Mac, see your saved passwords and passkeys in System Settings 

iPhone

See How to find saved passwords and passkeys on your iPhone

  1. Tap Settings, then select Passwords.
  2. If prompted, authenticate with your Face ID or Touch ID, or enter your passcode.
  3. To see a password or passkey, select a website or app.
    1. To delete a saved pasword or passkey, tap Delete Password or Delete Passkey.
    2. To update a password or passkey, tap Edit.

An iPhone shows the account details for the user's Apple account including the User Name and Password.  

iPad

See View your passwords and related information on iPad

  1. Go to Settings > Passwords, then swipe left on the account.



Android 

See Manage Passwords (on Android, Computer, and iPhone &iPad)


Apps

NOTE:  The most common cause of lockouts after a password change are due to old credentials on Email for mobile devices, followed by Outlook desktop app, RSCCD.org Wi-Fi, and the Terminal Session.  Please check these first.


 

Email on Mobile devices

See Email on your mobile device

Remove email from Apple Device:

  1. From the home screen, go to Settings.
  2. Select Mail, Contacts, Calendars or Mail.
  3. Select Accounts.
  4. From the list of Accounts, select your employee email account.
  5. Select Delete Account.
  6. To confirm, select Delete from My iPhone / iPad.

Remove email from an Android Device:

  1. Locate the Accounts feature on the phone.
    • This is usually in Settings, but sometimes under Mail.
  2. From the list of Accounts, select your employee email account.
  3. Select Remove Account.
  4. You may receive a pop up saying "Removing the account will delete all of its message, contacts, and other data.  Continue?".  Select Remove Account again to continue.



Outlook desktop app

For Windows computers, see Windows PC instructions or Accessing Credential Manager.

For Macbooks, see Change Internet Account Settings on Mac.



RSCCD.org Wi-Fi

See Employee Wireless Network (Wi-Fi) Guide

Windows 10

  1. Select the Network icon in the lower-right corner of your screen.
  2. Select Network settings.
  3. Select Manage Wi-Fi settings.
  4. Select the network you want to forget from the list under “Manage known networks”
  5. Select Forget.

macOS and OS X

  1. Select System Preferences.
  2. Select Network.
  3. Select Wi-Fi from the list of network options at left, then select Advanced… at lower-right.
  4. Select the RSCCD.org wi-fi connection.
  5. Select the – button to remove it.

iOS (iPhone)

  1. Go to Settings > Wi-Fi.
  2. Select the RSCCD.org connection.
  3. Select Forget This Network.

Android

  1. Go to Settings.
  2. Navigate to Wi-Fi network list (sometimes called Wireless & Networks).
  3. Press and hold the RSCCD.org Wi-Fi connection.
  4. Select “Forget network” from the popup menu.

TerminalSession.png

Terminal Session

See Terminal Session User Setup Tips

  1. Login to the Remote Portal.
  2. Select Edit Terminal Services Session settings.
  3. Under Authentication, either remove the username and password, or update the password field.
  4. When done, select Save Changes at the bottom of the page.
TerminalSessionAuthentication.png

Computer login

We recommend restarting the computer and logging in to verify the new password works.

If you are working remotely and using a laptop, the new password will not work for computer login until you are reconnected to the RSCCD network.

Please login with your old password until you can return to campus.



Microsoft Office365

See Sign out of Office



Adobe Creative Cloud

Select the "Account" icon on top right corner of any Adobe app > Sign Out.  Then Sign-In again using "Company or work account" option.


Web Browsers


Google Chrome

See Manage Passwords (on Android, Computer, and iPhone &iPad)



Microsoft Edge

See Save or forget passwords in Microsoft Edge



Mozilla Firefox

See Password Manager - Remember, delete and edit logins and passwords in Firefox



Apple Safari

For Macbook, see How to find saved passwords and passkeys on your Mac

For iPhone, see How to find saved passwords and passkeys on your iPhone

https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/Terminal-Session-User-Setup-Tips.pdf