After
updating your password, you may get locked out if there are devices, apps and websites that are using the old password.
If you are currently locked out, please contact the
ITS Help Desk so we can assist you, or wait 15 minutes and try again.
Update your devices, apps, and web browsers after a password change
Use this checklist to update passwords associated with your Single Sign-on (SSO) login after a password change.
This includes:
-
Email
-
RSCCD.org Wi-Fi
-
Terminal Session
-
Canvas
-
Self-Service
-
Office365
-
Adobe
-
Employee Intranet
This does not include:
Devices
NOTE: If you have multiple devices at Home, Work, for Travel, etc., please check all of them.
Windows PC
See
Accessing Credential Manager
- To open Credential Manager, type
credential manager in the search box on the taskbar and select
Credential Manager Control panel.
- Select Web Credentials or Windows Credentials to access the credentials you want to manage.
- Select
Edit to update the credentials.
- Select
Remove to remove the credentials.

Macbook
Internet Accounts
See Change Internet Account Settings on Mac.
- Choose Apple menu

- Select System Settings.
- Scroll down the side bar and select Internet Accounts

- Select any Exchange, Mail, or Calendar accounts tied to your email address or Single Sign-on username.
- Select the - button or Delete Account to remove the account.

Passwords
See
How to find saved passwords and passkeys on your Mac
- Choose
Apple menu > System Settings.
- Click
Passwords.
-
Sign in with Touch ID, or enter your user account password.
- Select an app or website, then click the Show Details button.
- To delete a password, click
Delete Password
-
To update a password, change it and then click
Save.
iPhone
See
How to find saved passwords and passkeys on your iPhone
- Tap Settings, then select Passwords.
- If prompted, authenticate with your Face ID or Touch ID, or enter your passcode.
- To see a password or passkey, select a website or app.
- To delete a saved pasword or passkey, tap
Delete Password or
Delete Passkey.
-
To update a password or passkey, tap Edit.
iPad
See
View your passwords and related information on iPad
- Go to
Settings > Passwords, then swipe left on the account.

Android
See
Manage Passwords (on Android, Computer, and iPhone &iPad)
Apps
NOTE: The most common cause of lockouts after a password change are due to old credentials on Email for mobile devices, followed by
Outlook desktop app,
RSCCD.org Wi-Fi, and the Terminal Session. Please check these first.
Email on Mobile devices
See
Email on your mobile device
Remove email from Apple Device:
- From the home screen, go to Settings.
- Select Mail, Contacts, Calendars or Mail.
- Select Accounts.
- From the list of Accounts, select your employee email account.
- Select Delete Account.
- To confirm, select Delete from My iPhone / iPad.
Remove email from an Android Device:
-
Locate the Accounts feature on the phone.
- This is usually in Settings, but sometimes under Mail.
- From the list of Accounts, select your employee email account.
- Select Remove Account.
- You may receive a pop up saying "Removing the account will delete all of its message, contacts, and other data. Continue?". Select Remove Account again to continue.

Outlook desktop app
For Windows computers, see Windows PC instructions or
Accessing Credential Manager.
For Macbooks, see Change Internet Account Settings on Mac.

RSCCD.org Wi-Fi
See
Employee Wireless Network (Wi-Fi) Guide
Windows 10
- Select the Network icon in the lower-right corner of your screen.
- Select Network settings.
- Select Manage Wi-Fi settings.
- Select the network you want to forget from the list under “Manage known networks”
- Select Forget.
macOS and OS X
- Select System Preferences.
- Select Network.
- Select Wi-Fi from the list of network options at left, then select Advanced… at lower-right.
- Select the RSCCD.org wi-fi connection.
- Select the – button to remove it.
iOS (iPhone)
- Go to Settings > Wi-Fi.
- Select the RSCCD.org connection.
- Select Forget This Network.
Android
- Go to Settings.
- Navigate to Wi-Fi network list (sometimes called Wireless & Networks).
- Press and hold the RSCCD.org Wi-Fi connection.
- Select “Forget network” from the popup menu.

Terminal Session
See
Terminal Session User Setup Tips
- Login to the
Remote Portal.
- Select Edit Terminal Services Session settings.
- Under Authentication, either remove the username and password, or update the password field.
- When done, select Save Changes at the bottom of the page.
Computer login
We recommend restarting the computer and logging in to verify the new password works.
If you are working remotely and using a laptop, the new password will not work for computer login until you are reconnected to the RSCCD network.
Please login with your old password until you can return to campus.

Microsoft Office365
See
Sign out of Office

Adobe Creative Cloud
Select the "Account" icon on top right corner of any Adobe app > Sign Out. Then Sign-In again using "Company or work account" option.
Web Browsers
Google Chrome
See
Manage Passwords (on Android, Computer, and iPhone &iPad)

Microsoft Edge
See
Save or forget passwords in Microsoft Edge

Mozilla Firefox
See
Password Manager - Remember, delete and edit logins and passwords in Firefox

Apple Safari
For Macbook, see
How to find saved passwords and passkeys on your Mac
For iPhone, see
How to find saved passwords and passkeys on your iPhone
https://www.rsccd.edu/Departments/Information-Technology-Services/Documents/End%20User%20Training/Terminal-Session-User-Setup-Tips.pdf