Self Service FAQs

Self Service Frequently Asked Questions (FAQs)

General

What is Self-Service?

Colleague Self-Service is an interactive web application that enables users to view their individual information contained in RSCCD's Colleague databases.

Self-Service has been in use by RSCCD since 2020 and is the successor to WebAdvisor.

How do I access Self-Service?

You can access Self-Service at the following links:

Santa Ana College: sac.edu/selfservice
Santiago Canyon College: sccollege.edu/selfservice
District Office: rsccd.edu/selfservice

Self-Service can also be accessed by clicking on the link at the top of your respective college or District homepage, then using your Single Sign-on (SSO) credentials to login.

See Santiago Canyon College website link for Self-Service.

Faculty

Instructional Resources Available on Self-Service

Log into Canvas

Check My Email

Web Attendance Tracking

Report Student Conduct

Grading

Employee Resources Available on Self-Service

I received an error trying to drop a student using the Drop roster.

If you received an error message when attempting to drop a student from your class, please take the following steps to confirm whether the drop succeeded:

When you are on the Drop roster for your section, reload the page in your web browser
Check if student is still on drop roster. If drop succeeded, they will not be listed
Click on Roster tab, which should now show that the student was dropped.
If the student was not dropped as expected, please contact your Admissions and Records office.

Self Service appears to have a bug where a "false error" is displayed at times, even if the drop succeeded. This issue has been reported by non-credit and appears to be intermittent at times. We have reached out to our vendor to troubleshoot.

How do I access Web Attendance Tracking? Will entry of Positive Attendance (PA) Hours be enabled in Self-Service?

The link to Web Attendance Tracking is available in Self-Service under the Faculty menu in the left-hand navigation.

There will be no change in procedure with respects to entering in Positive Attendance hours.

(Web Attendance Tracking for entering in Positive Attendance (PA) is an external application unrelated to WebAdvisor. The link is merely provided in WebAdvisor for easy access.)

To access Web Attendance Tracking in Self-Service:

Log into Self-Service
Select the Navigation Menu icon
Expand the Daily Work (briefcase icon
Expand the Faculty submenu under Daily Work and
Select Web Attendance Tracking from the links.

See Self-Service Navigation Menu for access to Web Attendance Tracking, under the Daily Work and Faculty sub-menus.

Will my rosters or other information I entered into WebAdvisor be lost?

No, rosters or information you entered into WebAdvisor will not be lost. Your rosters are available in Self-Service already. We encourage you to navigate to and become familiar with Self-Service now.

If I have already graded in WebAdvisor, will I need to re-enter grades in Self-Service?

If you have already completed your grade submission using WebAdvisor, they are in the system and you will not need to re-enter them in Self-Service.

When using Self-Service, how do I see grades that I posted in WebAdvisor during the current or previous semesters?

Under the Faculty menu, select the section that you want to view your grades. Your sections are arranged by term with the most recent terms towards the top.

Click on the Section Name to open the Section Details for that section. Then click on the Grading tab. By default, the Overview sub-tab will be open.

Grades you have posted – whether through WebAdvisor or Self-Service – will be displayed here.

How do I save/print my grades, to submit as Proof of Grade submission?

To save/print your grades in Self-Service, we recommend using Ctrl + P (Windows) or Cmd + P (Mac) to open the Print screen.

For the printer Destination, select Save as PDF.

This will save a PDF copy of the page you are viewing which you can send as proof of grade submission to your department.

Below is an example from a Windows computer using Firefox:

Press Ctrl+P on the keyboard to bring up Print window.
For Destination, select Save to PDF.
Select Save to finish.

How can I get help grading in Self Service for the first time?

Please read the Faculty Grading Manual and reference this brief instructional video on how to grade in Self Service.

You may also contact ITS Help Desk for additional assistance.

How do I perform Faculty Drop process in Self Service?

You can find more information on how to drop students in Self Service for College credit classes or for non-credit Continuing Education classes here:

Self Service Faculty Drop Manual for College Credit
Self Service Faculty User Guide for Continuing Education - see pages 3 - 6 for drop instructions.

How can I get help with faculty drop in Self Service for the first time?

Please refer to the following for detailed instructions:

Self Service Faculty Drop Manual for College Credit
Self Service Faculty User Guide for Continuing Education - see pages 3 - 6 for drop instructions.

You may also contact ITS Help Desk for additional assistance.

Why was WebAdvisor decommissioned?

WebAdvisor has reached its end of life.

Our vendor Ellucian has released Self-Service as its successor.

By the end of 2022 calendar year, Ellucian will no longer provide updates or support for WebAdvisor.

When was WebAdvisor be decomissioned?

WebAdvisor was turned off on January 4, 2023.

Certain features of WebAdvisor were migrated to Self-Service prior to that date, including:

Faculty Grading on December 7, 2022
Faculty Drops on December 19, 2022.

What issues have been reported for Self Service?

If you are encountering an issue using Self Service, please refer to the list below to see if this issue has already been reported and to find the current status.

#	Status	Issue	Description	Location	Notes
1	RESOLVED	Final Grading tab missing CE Spring		Grading
2	RESOLVED	Final Grade column missing from some CE Drop Rosters		Drop Roster	Contact A&R if you have this issue.
3	NEW	False "Student could not be dropped" error with "See your advisor." warning	Self Service may be reporting a false error. See steps to confirm drop succeeded in Notes	Drop Roster	Check roster to confirm if drop succeeded.
4	NEW	False "Student could not be dropped" error without "See your advisor." warning	Self Service may be reporting a false error. See steps to confirm drop succeeded in Notes	Drop Roster	Check roster to confirm if drop succeeded.
5	SECT BUILD ISSUE	Drop roster not appearing if no census date for section		Drop Roster	Contact A&R if you have this issue.
6	KNOWN ISSUE	Emailing students from Self Service includes dropped students		Email	Vendor has a feature request to improve.
7	KNOWN ISSUE	Difficulty emailing students from Self Service.	Self Service uses email client on your PC.	Email	Vendor has a feature request to improve.
8	RESOLVED	Unable to email students who are also employees	Privacy restrictions updated to resolve this issue.	Email
9	CAN'T CHG	Cannot drop when class is prereq of another	Must contact A&R to drop students from class that is a prerequisite for another class on student's schedule.	Drop Roster	Self Service does not
10	TESTING	Restricted sections show zero enrollments	Chairs cannot see enrollments for restricted sections like Dual Enrollment in their department.	Catalog
11	RESOLVED	Negative seat counts	Self Service does not show negative seat counts currently if over cap.	Catalog
12	KNOWN ISSUE	False "Student could not be dropped" error with "No valid rate table." warning	Self Service is reporting a false error due to bug affecting non-credit sections.	Drop Roster	Vendor has bug report for this issue.
13	NEW	Add ability to sort Roster tab by the various columns		Roster