Single Sign On FAQs

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Q:  What is Single Sign-On (SSO)?   How will SSO benefit me?
A:  Single Sign-On (SSO) means you will only need one email address and one password to access most of your District or College-related resources.  You will not need to store (or remember) different login information for different accounts.


SSO Login Errors


Q:  I am receiving an error saying  "Incorrect user ID or password.  Type the correct user ID and password, and try again." 

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A:  Verify your username:  Go to the Password Reset page and use “Retrieve User Name" to retrieve your District email address.  This is the same as your Single Sign-On username.

For Students, your username is your student email address.

  •  e.g., ab12345@student.sac.edu or
  •  ab12345@student.sccollege.edu
  • NOTE:  Sometimes, students receive a "Welcome" email from the school, containing a username with a different format (e.g., ending in @student.sac.edu instead of @student.sccollege.edu, or vice versa).  In this case, try logging in with the other format, ending in @student.sac.edu or @student.sccollege.edu.

For Faculty and Staff, your username is your employee email address.

  • e.g., LastName_FirstName@sac.edu,
  • LastName_FirstName@sccollege.edu or
  • LastName_FirstName@rsccd.edu

A:  Reset your password:  Go to the Password Reset page and use "Reset Password" to reset your password.

Once you reset your password, you will receive a confirmation email at your personal email address, from HelpDesk@rsccd.edu, with subject line "RSCCD Password-Reset".   If you do not see the email, check your Junk or Spam folder.

A:  For Students having problems:  Contact the Student Help Desk.

A:  For Faculty and Staff having problems:  Contact the ITS Help Desk.



Student FAQs


Q:  I am a new student.  I have not received my username or login credentials.

A:  A student must have applied to enroll in the college, in order to receive a Single Sign-On username.  This is sent in a "Welcome" email by the college, to your personal email address on file.

If you have not yet applied for the college, use the links below to apply now.
If you have applied for the college, but are not sure of the status of your application, or have still not received your username, please contact Admissions and Records.


Q:  I am a student.  When I login to Office 365 or Outlook, I receive an error saying:  "Something went wrong, Please try again later" or  "<your username> can't be found".

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A:  You must be an active student, that is registered and enrolled for classes in the current semester, in order to access Outlook and Office 365.

If you are a newly registered or returning student, please wait 2 weeks prior to the start of the semester, to try and access Outlook and Office 365.  For more information, refer to our RSCCD Student Email Instructions.

NOTE:  After 2 non-active semesters, your student email address will become inactive, and you will no longer be able to access your student mailbox or download the Office 365 software suite.


Q:  I am a student.  When I login to Canvas, I receive a message saying "Failed to Login.  Error:  could not find an account for <your username>".  What do I do?

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A:   Students receive this error in Canvas when they are not registered in a class.  Please verify you are registered in a class for the current semester (not waitlisted).

After you register for a class, there may be a delay with your login becoming active in Canvas.  In this case, wait a few hours before logging into Canvas again.

For more information on student planning and class registration using our Self Service portal, please see these guides:



Q: What information will I need to begin using SSO?
A:  You will need your student email address (e.g., ab12345@student.sac.edu or  ab12345@student.sccollege.edu) and the password associated with your school account.  (It's the same password you log into Canvas with!)  That's it!


Q:  Where can I find my Single Sign-On username / student email?
A: Please go to the Password Reset page and use “Retrieve User Name" to retrieve your student email address.  This is the same as your Single Sign-On username.


Q:  Will my password change after the switch to Single Sign-On?  How do I reset my password?  
A:  Your password will remain the same after the switch to Single Sign-On.  If you have forgotten your password, need to reset your password, or need to create a new password, use the Password Reset page.

 

Q:  What student applications are going to be using SSO authentication? ​ ​
A:  The following applications for students use SSO authentication.

Q:  Who should I contact with questions?
A:  We encourage students to reach out to the Student Help Desk ​for assistance.


Q:  Will emails and notifications from WebAdvisor & Canvas be affected by the switch to Single Sign-On?
A:  No – email notifications in WebAdvisor and Canvas will not be affected by Single Sign-On.  The preferred email contact is managed directly within Canvas (for Canvas notifications) or Self Service.


 
Staff and Faculty FAQs

 

Q: What information will I need to begin using SSO?
A:  You will need your District employee email address and the password associated with your employee login.

  • e.g., LastName_FirstName@sac.edu,
  • LastName_FirstName@sccollege.edu or
  • LastName_FirstName@rsccd.edu


Q:  Where can I find my Single Sign-On username / employee email address?

A:  Please go to the Password Reset page and use “Retrieve User Name" function to retrieve your employee email address.  This is the same as your Single Sign-On username.

 

Q:  Will my password change after the switch to Single Sign-On?  How do I reset my password?  
A:  Your password will remain the same after the switch to Single Sign-On.  If you have forgotten your password, need to reset your password, or need to create a new password, go to the Password Reset page.

 

Q:  What staff & faculty applications will be using SSO authentication?

The following applications for staff and faculty use SSO authentication.

Login Portal
SSO Login Guide
WebAdvisor WebAdvsior
CanvasCanvas
Self-Service Self-Service
Colleague UI Colleague UI
Microsoft Office365 Microsoft Office365 Home Use for Faculty & Staff Guide
Adobe Creative Cloud Adobe Creative Cloud Home Use for Faculty & Staff

       

Q:  Who should I contact with questions?
A:  Faculty and Staff are encouraged to contact the ITS Help Desk.


Q:  I am both a staff member and a student.  What email address should I use to login?
A: If you are an active employee, your employee email takes precedence over the student email.  You can also have only one email account active at a time.  When it comes to Single Sign-On, please use your employee email address to login.
  • e.g., LastName_FirstName@sac.edu,
  • LastName_FirstName@sccollege.edu or
  • LastName_FirstName@rsccd.edu

Q:  Will employee Outlook Web Access (OWA) at be affected by the SSO change?
A:  At this time, Outlook Web Access (OWA) will not be affected by the SSO change.  You can login with either your WebAdvisor username or District email address.